Lately, I've wanted to suggest a plugin, but I realize there is a new system for your suggestions and reporting.
The current method you have does not seem practical, as it is quite lazy. Recreating the unique version you've had may seem more efficient for those who yearn it more.
To remind you, the system you had long before this current one was incredibly fast, you would gain an instant reply as for the staff were always online.
When you look for a server, you want complicated and detailed gameplay that will last. Alongside with that, you also want an online staff member who will do their job correctly, and always know how to answer everything immediately, and do their job efficiently. However, the system you present does not fit well with the desires of your players, as they have been leaving more often.
Furthermore, I present a simple system that will expand your server as before.
I sent a link to check the bot out, and I have not seen the selected BOT inside your Discord server. I see no reason why you should not add this; it would be extremely quick to receive a reply by a staff member, or even so get help on a subject that is serious and should be quiet, and as for your forums, it is not quiet.
Yours truly, Davyan
If you want a walkthrough on how to use the bot, just DM me, it is Davyan#7367.
In addition to this argument, there won't be much "Overpowered" abilities if you don't allow any classes above Engineer. (Those are Admin classes, we just didn't know)
The magic plugin wasn't removed only because of it's minor, so called "bugs" but also because of the fact that it was too overpowered. It completely undermined any other race, with an exception being dwarf and ruined the server in that aspect.
Magic will not be reconcidered until serious enough changes can be made to it, like nerfing the abilities and allowing for a more smooth gameplay. Additionally, the deletion of magic has allowed for a more diverse spread of races and its removal has made space for less overpowered aspects, be it at all anything.
Those "overpowering abilities" aren't normal abilities; I originally got them due to a minor mistake of allowing Leo (M310N) to do /wand fill; which in return, adds WorldEdit and Admin abilities. Normally, this isn't allowed unless you purposely add them to a player; therefore, there is not issue as long as you don't allow /wand fill to any player (even if they ask for it).
And as said above, I will remove certain spells that are overpowered if needed.
I hope this changes your mind,