I have seen others point this out, but theres a bug in which new players may not recieve there race token. I have just started and this has happened to me, I'd appreciate if the issue was solved.
This is because the LagAssist plugin is disabling redstone when it gets very laggy, and we use redstone to give players race tokens when they first join. Since we are creating a new tutorial system soon, this issue will soon be resolved.
Thanks for reporting!